What personal information do we collect about you?

We may collect personal information from you in various ways, including through your interactions with our website, when you contact us for information, or when you engage our services. The personal information we collect may include:

• Basic information: such as your name, job title, company name, and relationship to others.
• Contact information: including your postal address, email address, and phone number(s).
• Financial information: such as payment-related details.
• Technical information: gathered from your visits to our website or interactions with our electronic communications.
• Information provided by you for attending meetings and events, including any specific requirements.
• Identification and background information collected as part of our business processes.
• Other information you choose to provide to us.

How do we obtain your personal information?

We collect personal information as part of our business operations and service provision. This may involve interactions with you directly, monitoring our technology tools and services, or obtaining information from third-party sources to ensure accuracy.

How do we use your personal information?

We use your personal information for various purposes, including:

• Improving our website and services.
• Providing and enhancing our services to you and our clients.
• Responding to your inquiries and providing requested information.
• Marketing our services, including sending updates and event details.
• Managing our relationship with you and our clients.
• Meeting legal, regulatory, and risk management obligations.
• Recruitment purposes.

Use of British Energy Helpline website

Our website may collect personal information through various features such as quote requests and email queries. This information is used solely for the purposes indicated at the point of collection. We utilize Google Analytics to analyze website usage, which may involve the use of cookies to track anonymous information about site visits. You may adjust your browser settings to refuse cookies, although this may impact your website experience.

Marketing and other communications

We may use personal information to assess the effectiveness of marketing communications and track user engagement with our content. You can opt out of receiving marketing communications at any time using the provided unsubscribe link.

Meetings, events, and seminars

Information collected for attendance at our events or seminars is used to facilitate your participation and meet any specific requirements. We may share this information with relevant service providers involved in event organization.

On what basis do we use your personal information?

We use your personal information on various legal bases, including contract performance, compliance with legal obligations, and legitimate business interests.

How long do we retain your personal information?

We retain personal information in accordance with our data retention policy, which considers legal requirements and business purposes.

Who do we share your personal information with?

Your personal information may be shared with internal teams at British Energy Helpline and trusted third-party service providers. We may also disclose information to regulatory authorities or law enforcement agencies where necessary.

How do we protect your personal information?

We implement technical and organizational measures to safeguard your personal information against unauthorized access or disclosure.

Your rights regarding your personal information

Under applicable data protection laws, you have rights to access, correct, and request deletion or restriction of your personal information. You may also object to its processing or request data portability. If you have concerns about our use of your personal information, you have the right to lodge a complaint with a supervisory authority.

Contact us

If you have any questions or concerns regarding our privacy practices or wish to exercise your rights regarding your personal information, please contact us at help@britishenergyhelpline.org.uk. For further information on how we process your personal information, please refer to our full privacy policy available on our website.